video // apology

hi,

we f*cked up.

last week, we pushed an update that worsened the app.

we were excited to release the “combine modes” feature but after going live with it, customers were saying we’d broken some other parts of the product.

so, if you’ve experienced issues with the app over the past few days, please update it here.

we’ve rolled-back our changes and are working on a more stable version as you read this.

but on a more positive note:

thanks to everyone that reached out!

to us this means that you’re actually enjoying the app to the point where you got so frustrated when it stopped working that you found my email, wrote a message and awaited a response.

if this was you, thanks for your time and patience -- we strive to be better.

that’s really all i had today.

it kinda sucks to write up an apology, but if i don’t, i get this weird guilt-trip feeling that i’m not doing my job correctly. i feel the need to take on that accountability, and in this particular case, it’s this shameful act of letting you know that i messed up.

alas...

i’ll leave you with a recap video of blok hours episode 002. it was a fun time!

enjoy:

be well, xx dani.

p.s. i just landed in hawaii. my 1st time on the island. we got invited to sponsor a surf competition ヽ(•‿•)ノ — but more on that another time.